Sellers: How to handle Ebay Customer Service Emails
Email helps sales
Selling on Ebay offers a fast pace
sales opportunity for anyone that wants to sell online. Turning Ebay
selling from a hobby into a full time business is a big task. One
aspect of the work that must be completed in an Ebay business is the
customer service. Most of the customer service is handled through the
It is always important when selling
regularly to make sure your terms of sale and after the sale is listed
on all the auction pages. By spelling out the way that you will handle
returns, damages, and defective items you will avoid a lot of personal
involvement and maintain a professional atmosphere with your customer.
Doing this is part of the building block for a stable and steady
customer service department that will be manageable.
The reality of business in general
is that you are not going to make every single customer happy.
Somewhere along the line something will get damaged or lost in
shipment. The customer doesn’t know how to use an item. He changed his
mind after he received it and is having buyer’s remorse. You also have
to be aware that some Ebay buyers try to negotiate the price down after
they receive to get a further discount by dishonest means and using Ebay
negative feedback threats if you don’t give them a deal.
The other part of the Ebay email is
the pre sales questions that buyers ask more questions about the item.
We found that many times they want you to promise more than what a
product can do in order to have some way to get a full refund with
return shipping charges. We found that we do not answer anything about
how well something will work. We will state information such as
warranty if there is any or not, if the item is new or used, and
manufacturer printed specifications. Other than that we do not answer
questions how well it would work to do a certain type of job. Many
times this is a user issue and preference. If anything under sell the
item to discourage these buyers, they usually end up on the unhappy
return the item customer or the ones that want a discount after the
The reality is that these sad parts
of the ebay selling business will happen again and again. To try to
make the process better for the seller it is really important to have an
arsenal of email information ready for replying to these customers.
Best Syndication Staff Writer
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