American Express Business Travel – Tips for planning for Canceled Flights

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[Best Syndication News] The business world didn't stop when the Volcanic Ash in Europe halted flights in Europe, that is why American Express Business Travel is offering an automated central command post which comes with customers that subscribe to the business continuity suite.

According to American Express Business Travel there was over 150,000 travelers in their client base that had experienced travel cancellations. If in the event a business professional does get stranded for a duration of time, the business continuity suite would help with an online central command post that would give them access to traveler tracking tools and be able to instant message employees. In addition to this the suite also has after-hours services and a telepresence/teleconference feature which could mean that business could still go on if travel isn't available.


"The recent travel complications resulting from the volcanic ash cloud highlighted the need for companies to have a central command post to manage information. Travelers needed to be located and re-accommodated, and there was a need to disseminate communications on a broad-scale to stranded travelers, as well as employees that may not have started their trip yet," said Lisa Durocher, Senior Vice President, Global Marketing and Product Management, American Express Business Travel.

American Express Business Travel suggested these tips to better deal with business travel cancellations and delays.

They suggest having the right contacts in place ahead of time along with policies that deal with travel delays.

Have a way to track your travelers by possible using a check-in type GUI-based tool and make sure that reservations are made through company approved travel reservations. Include your expectations in an employee handbook manual regarding your travel policies.

Have a travel management company that will help assist for emergencies and after hours service.

Have ways to communicate in a two-way real time method, such as smartphone apps or text messaging, or through websites, or even landline phones.

Have a central travel portal which can log all travel information and be a place that they will seek out for all travel related information.

Use public telepresence rooms to communicate is travel is interrupted. Get refunds on all unused tickets using an automated ticket tracking application.

Have an online forum to discuss issues relating to company travel.

Ask the traveler that has been delayed his experiences on the event and what worked and didn't work. A survey could help improve your business travel planning in the future.



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