Business

Customer Service Dealing with Angry Clients - Keeping Your Cool When The Customer Gets Hot

Customer Service Dealing with Angry Clients - Keeping Your Cool When The Customer Gets Hot

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.

So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. It could be that the problem was with a product or a service delivered by someone else in your organization. You're getting the blame because the unhappy person found you first, and it's not pleasant. When faced with angry people, there are four key steps that will help diffuse the situation.

Investors Chasing Uranium Mining Stocks, Again: A Favorite Emerges

Investors Chasing Uranium Mining Stocks, Again: A Favorite Emerges

Fifty years ago, uranium fever hit Wall Street. It was then just a few years after a Navajo shepherd in New Mexico, by the name of Paddy Martinez, discovered “yellow rocks” on his property, mistaking them at first for gold. An avalanche of 1950s dollars (more valuable than the ones we have today) poured into mutual funds and uranium mining stocks, sending their values to astronomical levels. Get ready for déjà vu all over again, as Yogi Berra once said.

Lawyers Are The Most Laughed Off Professionals

Lawyers Are The Most Laughed Off Professionals

Pun apart, dictionary says a lawyer is a professional person authorized to practice law; conduct lawsuits or give legal advice. The famed legal encyclopedia ‘Thomas Gales’ goes further in describing a lawyer as “Any qualified person who prosecutes or defends causes in courts of record or other judicial tribunals”.

Most of the times the terms attorneys, counselor at law are interchangeably used with lawyers and they are perfect unless there is some expressive contraindication.

The Use of Home Equity Loans - Wise or Not Wise?

The Use of Home Equity Loans - Wise or Not Wise?

Over the past few years many Americans have established lines of credit secured by the equity in their homes or have borrowed a lum sum amount secured by their home. For marginal borrowers this can turn out to be highly risky as it exposes these families to the loss of their homes.

Lenders tend to quickly change colors from friend to foe in times of financial crisis and will "take it away if you can't pay".

Prior to mortgaging or refinancing a home you should consider what your families finances would look like if one or more of your family members living in the home lost their job or came down with a serious illness.

Don't Manage, Lead - How To Become a Top Manager

Don't Manage, Lead - How To Become a Top Manager

Think of all the challenges you face on a daily basis: Motivating teams who are harder to mold and direct than those in the past. Introducing new services more swiftly to keep up with competitors. Managing change in all its variations from new company regulations, methods, policies, etc. Successfully completing complex projects quicker and with less resources. Managing higher customer expectations. Managing higher company expectations. Managers responsible for business units or teams using a “Traditional Manager” management style are not successful in this new business environment. Managers must transform from a “Traditional Manager” to a “Leader” management style to become successful in this new business environment.

Let’s take a look at how you can improve team and organization performance by transforming oneself from a traditional manager to a leader.

Traditional Managers vs. Leaders

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